Stanford Health Care Director - Risk Consulting (41908) in Palo Alto, California
Director - Risk Consulting (41908)
Job Type:Full Time
Hours in Shift:8
This paragraph summarizes the general nature, level and purpose of the job.
Reporting to the COO, this position provides leadership to and directs the day-to-day operations of The Risk Authority (TRA), a risk consulting business, including (but not limited to) resource management, program development, procedural framework, consulting engagements, and activities. In coordination with the CEO and COO, supervises internal/external marketing resources that provide direct and indirect support for marketing and communications strategies to support the business objectives of the organization. Serves as a liaison between client and other TRA team members. Provides leadership and expertise on the administrative processes and workflows within TRA regarding consulting operations. Oversees the TRA consulting contract review process. Supervises staff, and manages client and outside agency consulting relationships.
The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility entailed.
Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.
Employees must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions.
Directs all technical consulting operations for TRA's consulting business, including support of all consultants on assignment. Primary liaison between COO, consultants and clients.
Performs supervisory/managerial functions for assigned staff including interviewing and selecting staff, training, assigning and reviewing work, performance appraisals, initiating disciplinary action and responding to grievances, initiating and/or approving personnel actions.
Supervises the implementation of marketing and communication strategies that align and support brand identity and the strategic objectives of the organization. Works with TRA marketing and sales personnel/consultants to ensure TRA branding, product placement, and support are aligned with overall consulting operations.
Directs TRA's Commercial Excellence Program (Consulting Operations Process), including supervision of all consulting engagements; manages and supports the customer service/relations process, including, but not limited to: the creation of corporate and personal business profiles, customer relations forms and templates, and direct interactions with client to fulfill client's needs.
Oversees TRA's consulting contract process. Supervises the drafting, review, and analysis of all TRA consulting contracts, proposals and documentation following SHC contracting procedures. Oversees the review and completion of contract and change order requests in accordance with the SHC procurement process, policies and procedures. Resolves administrative issues relative to consulting contract execution. Oversees the maintenance of contract files.
Directs the development of customer service skills. Assists in the implementation of marketing strategies and policies geared to improve customer service. Collaboratively develops, evaluates, and modifies systems to meet business needs/goals. Supports Business Development Team.
Participates as a member of the executive team in developing operating systems that support the strategic direction of the consulting business while ensuring maintenance and compliance with operating procedures to support the mission.
Performs other related and incidental duties as needed or assigned.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status or on the basis of disability.
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Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.
Education: Bachelor's degree from an accredited college or university.
Experience: Five (5) or more years of progressively responsible and directly related work experience.
License/Certification: Valid California Driver's License
Knowledge, Skills and Abilities:
These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.
Knowledge of risk management consulting, setting sales and service performance goals.
Knowledge of business management principles and practices, financial concepts, and key drivers of profitability and operational performance.
Knowledge of and proficiency in the use of Microsoft Word, Excel, PowerPoint, Visio, Access, Project and Outlook.
Knowledge of principles and practices of supervision and program management.
Knowledge of principles and practices of organization, administration, fiscal and personnel management.
Knowledge of media production, communication and dissemination techniques and methods.
Ability to train and motivate consultants and support staff.
Ability to thrive in an environment of rapid change and work with all levels of the organization.
Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within a department.
Ability to create and implement comprehensive marketing and communications program to support strategic objectives.
Ability to demonstrate excellent leadership, oral and written communication, interpersonal, collaboration, analytical, problem-solving, and decision-making skills.