Stanford Health Care Manager, Clinical Operations - Interventional Radiology (42492) in Palo Alto, California

Manager, Clinical Operations - Interventional Radiology (42492)

  • Job Type:Full Time

  • FTE/Bi-Weekly Hours:1.0/80

  • Shift:Days

  • Hours in Shift:8

  • Location:Palo Alto

  • Req:42492

Job Description

The job duties listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

1) Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.

2) Cultivates and provides exemplary customer service, assuring that customer service standards are consistently met or exceeded; identifies opportunities to improve services and takes correction actions accordingly; analyzes customer/patient complaints, concerns and suggestions and provides appropriate follow-through, including prompt response to resolve any customer/patient complaints.

3) Develops, recommends, implements and interprets new or revised policies, standards and procedures; monitors and enforces compliance.

4) Ensures quality program management through compliance with federal, state and local regulations concerning health care and Joint Commission guidelines; continuously assesses care and services provided to meet or exceed the needs and expectations of patients/customers; identifies opportunities to improve quality of care; and assesses and improves key processes that directly affect patient services

5) Manages facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times, and that workstations and

6) patient workflow are organized to assure optimal effectiveness and efficiencies; coordinates maintenance and repairs of area, equipment and instruments; identifies operational needs; manages appropriate level of equipment and supplies; coordinates and integrates intra/inter-department systems.

7) Participates in the development of services by assuring that any new health care providers who join the staff are appropriately supported and oriented; assures that growth opportunities are identified; markets and promotes new and existing programs and services to patients and the community; functions as clinic liaison, representing the clinic and hospital to local community and business groups and patients/customers.

8) Plans and integrates functions to support department's priorities as regards goals and objectives and provides effective leadership, business acumen and vision to maintain and "grow" the clinic's services. Provides for fiscal program management by preparing and maintaining annual operating budget within prescribed parameters by monitoring income and expenses to ensure that budgetary targets are met; forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic(s)' market position, financial situation, space utilization, etc.; monitors performance of the plan, making adjustments as needed; prepares financial reports and projections; identifies opportunities to improve financial systems and services.

9) Responsible for ensuring optimal functioning of all informatics systems related to designated department. The position will be a super-user of any and all informatics systems including EPIC, Beacon, PACS, etc.

10) Supervises and directs the work of professional and support staff to achieve optimum patient flow and cycle times appropriate for services; analyzes staffing mix and staff deployment to meet clinic needs; interviews and selects new employees; assures training and orientation for all new employees; monitors staff productivity; schedules work; coordinates reporting of payroll; establishes standards and evaluates performance; implements employee disciplinary process and responds to grievances as needed; assures employee competencies and long-term development through regular performance appraisals.

11) Tracks the flow of medical records and patient information.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status or on the basis of disability.

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196Stanford Health Care uses 196 solar panels, powering 17% of the hospital's electricity.

17In 2015, we had 17 dogs in our Pet Assisted Wellness (PAWS) Program.

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· Master's degree in a work-related field/discipline from an accredited college or university.


· Five (5) years of progressively responsible and directly related work experience, including one (1) year of work lead or supervisory responsibility