Stanford Health Care Manager, Patient Registration - Float Pool (42229) in Palo Alto, California

Manager, Patient Registration - Float Pool (42229)

  • Job Type:Full Time

  • FTE/Bi-Weekly Hours:1.0/80

  • Shift:Days

  • Hours in Shift:8

  • Location:Palo Alto

  • Req:42229

Job Description

Job Summary

The Manager, Float Pool is responsible for hiring and managing the Patient Access Services Float Pool including the deployment of Float Pool resources across Patient Access Services (PAS). The incumbent responds to Patient Access Managers requests for unplanned and planned staffing assistance and coordinating the resolution of staffing issues 24 hours per day, 7 days per week (on a rotational basis). The incumbent manages the performance of Float Pool staff, collecting and compiling feedback from PAS managers and communicating performance to assigned staff.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility entailed.

Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Employees must perform all duties and responsibilities in accordance with the C-I-CARE Standards of the Hospital. C-I-CARE is the foundation of Stanford's patient-experience and represents a framework for patient-centered interactions.

Supports the design and implementation of a Patient Access Services Float Pool to minimize the use of overtime while providing coverage for all PAS departments.

Ensures that the PAS Float Pool is maintained at an appropriate level of staffing.

Initiates requisitions, interviews applicants, and recommends hiring, promotion or transfer as appropriate.

Supervises and assigns Float Pool staff to the various PAS registration sites to cover staff shortages as requested.

Supervises, evaluates and counsels all Float Pool staff based on input from PAS Managers.

Ensures that the Float Pool is staffed and maintains and updates staffing and scheduling procedures for Float Staff.

Ensures that all Float Pool staff receive appropriate and timely training in PAS processes and procedures.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status or on the basis of disability.

National recognition in 12 specialites.

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196Stanford Health Care uses 196 solar panels, powering 17% of the hospital's electricity.

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Minimum Requirements

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Associate's degree or equivalent in business or a related field. Bachelor's degree preferred.

Experience: Two to three years of experience, including at least one year of experience in a work-lead, supervisory or similar role managing or leading work units or departments of comparable size, scope and complexity.

Knowledge, Skills, and Abilities:

Demonstrated ability to effectively plan projects, foresee potential obstacles and plan accordingly.

Demonstrated ability to communicate effectively, both orally and in writing.

Demonstrated ability to lead teams effectively, manage complex schedules and limited resources.

Ability to plan, organize, develop and implement tactical plans and set and manage priorities.

Ability to work effectively both as a team player and leader.

Knowledge of computer systems and software used in functional area.

Ability to work effectively with individuals at all levels of the organization.

Ability to handle a variety of administrative and support function responsibilities and determine specific course of action.

Ability to evaluate contracts and manage vendor service agreements.