VMware Senior/Technical Writer in Palo Alto, California

Wavefront by VMware is rapidly redefining metrics monitoring for the next generation of cloud-based architectures. Wavefront’s SaaS solution uses a massively scalable approach pioneered at Google and refined at Twitter that provides real-time processing of high-frequency system measurements. Using Wavefront full-stack monitoring, engineers from IT, DevOps, technical operations, application development, and security/compliance teams can ask almost any question of metrics gathered from their systems and receive answers in real-time. http://bit.ly/2pPj05u

The Wavefront platform allows customers to increase developer velocity by optimizing applications, decrease downtime, and radically reduce time to resolve issues. Wavefront customers include Lyft, Box, Workday, Intuit, Groupon, DoorDash, and Postmates.

Senior / Technical Writer - The Wavefront by VMware team is seeking an outstanding technical writer with a proven ability to develop content targeted to professional developers and technical audiences for an SaaS Enterprise software product. As the technical writer, you will drive the strategy, creation and delivery of content for the Wavefront platform. Work is dynamic and involves delivery in multiple formats including in-product, system messages, UI screens, release notes and documentation web pages. You will work closely with development, product management, customer support and other teams in a positive, harmonious environment. A hands-on approach and developing in-depth knowledge of the product is essential. The role is an integral part of the product team.

Your Foundation for Success in this role:

  • Minimum 3-5 years of content development experience with enterprise class applications.

  • Self-starter with excellent written and verbal communication skills, flexibility and the ability to handle priorities.

  • Experience with building documentation for Software-as-a-Service (SaaS) products.

  • Familiarity with agile software development life cycles.

  • Able to develop strategy for information architecture and documentation infrastructure.

  • Experience documenting publicly available APIs. Knowledge of REST APIs, release notes and product documentation.

  • Ability to work effectively in an environment where tools, processes, and deliverables are not necessarily predefined.

  • Familiarity with document authoring tools, including with light weight markup languages (e.g. Markdown) and Git.

Any of the following would be additionally beneficial:

  • Functional knowledge of data center monitoring and analytics software, and experience in a DevOps environment

  • Knowledge of time-series data and math and statistical functions.

Why VMware?

At VMware, we actively attract, engage and celebrate our people from a wide variety of dynamic backgrounds, experiences and perspectives. By doing so, we foster a culture that’s welcoming and supportive, where great people will want to work and thrive long term. This strength propels us towards our common goal of developing transformative products and services through our collaborative drive to imagine, define and deliver the future of IT. Take a look at some of benefits here: https://benefits.vmware.com/

We are an equal opportunity employer and value diversity. VMware is committed to Equal Employment Opportunity throughout our recruiting and hiring process and is dedicated to increasing diversity in our workplace.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.