Liberty Mutual Field Auto Damage Appraiser - Safeco in San Jose, California

Advance your career at Liberty Mutual - A Fortune 100 Company!

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Are you looking for a position that allows you to do meaningful and innovative work in a culture of continuous improvement? Do you want a career that includes endless opportunities for growth?

Join Liberty Mutual Insurance, a Fortune 100 Company, and hone your skills alongside a diverse, collaborative team dedicated to helping others and providing best-in-class customer service!

A career with Liberty Mutual providesa home for your talent, and an open road for your ambition. We will provide you with a wide variety of work to enhance your skills and advance your career. We will stand together to preserve and protect what people earn, build, own and cherish.

As a member of the Field Auto Damage Appraising Team, you will play a vital role in providing an outstanding customer experience by using your investigative and negotiation skills to resolve a variety of auto claims in a fast paced, detail-oriented, team environment. Every day is a new exciting challenge, as our Field Auto Damage Appraisers use industry leading products and services to help our customers through the claims process.

The actual internal level and grade for this role will depend on the candidate’s overall experience and skill level.

This position is located in Gilroy, CA.


  • Using multiple software systems and claims best practices, prepares itemized appraisals indicating costs of parts, materials and labor necessary to restore damaged vehicles to their pre-damage condition. Submits appraisals promptly to claims personnel or issues payments to policyholders and/or claimants to expeditiously process claims.

  • Provides technical advice on vehicle repair, parts costs, garage expertise and opinions on whether specific damage is related to a particular accident.

  • Completes auto repair facility and independent re-inspections, supplements as warranted to verify damage or confirm repairs are completed.

  • Resolves disagreements and negotiates with auto repair facilities, Independent Adjusters, claimants and policyholders.

  • Evaluates claims for potential fraud or subrogation.

  • May be called upon for catastrophe duty

  • All other duties as assigned.


  • Requirements include a thorough knowledge of automobile parts and repair techniques, terminology and vehicle construction.

  • An understanding of the basic claims department operation is necessary.

  • Requires strong negotiation and analytical skills, strong computer skills and ability to work with multi-faceted systems.

  • Ability to effectively and independently manage workload while exhibiting good judgment.

  • Demonstrated ability to effectively communicate in both written and verbal form.

  • The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 1-3 years of directly related experience. Licensing and certification are required.

  • For car custodians, a valid driver's license is required.


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance

  • Accidental death & dismemberment insurance


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Claims

Title: Field Auto Damage Appraiser - Safeco

Location: CA-San Jose

Requisition ID: 88022