Oracle Oracle Hospitality | Food & Beverage POS Project Coordinator in San Jose, California
Mid-level implementation project professional who manages moderately complex relationships with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.
Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.
5-7 years of experience relevant to this position including 2 years project management experience preferred. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
An Oracle Hospitality Project Coordinator will have 2 years of professional work experience as an IT Project Coordinator or AssociateProject Manager with client facing skills. Project Coordinators do not havedirect reports but they coordinate client site product installations and managethe day to day onsite activities during the product installation process.
*Position Overview: *
1. Project Coordination/Management of Oracle POS Product Implementation Projects (Oracle/Micros e7, RES and/or Simphony)
Serves as main point of contact through entireInstallation process through go live
Reviews each sales order within their area ofresponsibility
Directs and provides ongoing communication withclient contact and staff throughout project
Manages project kick-off calls
Sets accurate expectations of Installationprocess from pre-implementation process to post installation
Creates project frame, schedules and blocksresources for onsite installation
Assists Clients with pre-requisites and ensuresclient fully understands the implementation process.
Prepares project outline for ImplementationConsultants and provides detailed, specific information on projects and alldeliverables
Ensures that licenses, hardware, software andall project specifications are accounted for
Monitors onsite Oracle resources to ensureprojects are on track as scheduled
Manages assigned projects from start to finish. This includes Oracle e7, Simphony and RESprojects:
New full installations
Change of Ownerships
Upgrades and add-ons
Interface and middleware setup with PMS, SVC, Credit/Debit
Post follow up visits
Supplemental work- Interface integrations, billable customization requests,etc.
- Manages the assigned site level installation team(installers, senior installers and consultants)
Monitors site level installation process andensures tasks remain on schedule
Controls and approves all travel requirementsfor installation team
Reviews expenses on a weekly basis
- Review andrespond quickly to customer feedback and inquiries escalate issues
Title: Oracle Hospitality | Food & Beverage POS Project Coordinator
Location: United States
Requisition ID: 17000QR7