Oportun. Inc PT Customer Service Representative (Bilingual English and Spanish) in San Jose, California

WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO AT OPORTUN?

Our Customer Service Representative creates and generates a rewarding and unique customer service experience. At Oportun, Customer Service Representatives are passionate about listening, helping, and connecting with people. As a key member of our team, you will make the mission of Oportun come to life by educating our customers about our responsible affordable loans, and the benefits of establishing credit through our loans. You are goal oriented and results driven while always exhibiting the Oportun brand.

If you are looking for a dynamic career with significant earning potential, but also want to make an impact on your community, join our team.

HOW TO BE SUCCESSFUL?

  • Be a brand ambassador for Oportun by welcoming customers with a warm greeting and providing quality customer service

  • Every interaction is an opportunity to build trust – Listen, educate, and offer a

  • financial solution

  • You seamlessly process all transactions, while following company policies & procedures and protecting our customer’s information

  • Help increase your team’s success and location’s profitability through customer relationships, community involvement, and sales generation

  • Increase outreach and awareness by building partnerships and continuous distribution of flyers at local businesses, such as: stores, nonprofit organizations, churches, schools, and attend community events

  • Work as a team to meet and exceed daily goals in our lending activities

  • Be a role model by living the Oportun’s Core Values: Service, Care, Innovation, Courage, Excellence, and Empowerment

WHAT KEY REQUIREMENTS ARE NEEDED?

  • Bilingual English/Spanish (Required)

  • Passion and interest for sales and customer satisfaction is essential for your success

  • Strong communication and listening skills with a high degree to professionalism and ability to interact effectively with individuals from diverse backgrounds

  • Using appropriate sales strategies to achieve your sales goals

  • Utilizes good decision making to take initiative to resolve Oportun’s customer concerns and making their experience unforgettably positive

  • Comfortable with initiating conversations and following up with customers in-person and over the phone

  • Have a positive attitude. Be a goal setter and achiever. Team player.

  • Detail oriented, accurate, and responsible

  • Need to be flexible for scheduling (Stores are open 7 days a week typically between 10 a.m. to 7 p.m.)

  • High School diploma or equivalent

  • Basic computer proficiency and systems knowledge

AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE:

  • Competitive pay with sales incentives

  • Employer-matched 401(k)

  • Opportunities to positively affect your community

  • Paid Training

WHO IS OPORTUN?

Oportun was founded in 2005. Its mission: To provide affordable that help people with little or no credit history so they can establish credit and build a better future. Oportun uses advanced data analytics and technology to “score” and lend money to individuals with limited credit history – people other lenders consider “unscorable.” We offer bilingual (English/Spanish) servicing and documentation in person through our more than 220 locations in Arizona, California, Illinois, Nevada, Texas, and Utah and also via telephone, Web, and mobile.

In recognition of Oportun’s goals of increasing economic opportunity for our clients, promoting community development, and serving low-income or underserved communities, Oportun was certified by the United States Department of Treasury as a Community Development Financial Institution or CDFI.

At Oportun, everything we do reflects our corporate values of Service, Care, Innovation, Courage, Excellence, and Empowerment.

Oportun is a great place to work if you are as enthusiastic about helping others as you are about your own professional development and career. As our CEO Raul Vazquez says, “Earning a paycheck to support yourself and your family is critical. Satisfying career ambitions is rewarding. But there is no greater privilege than having a challenging job where you are growing and learning professionally, while having a strong positive impact on the lives of others… And that is what we do here every day.”



Req No.: 2017-5003

External Company Name: Oportun Inc

External Company URL: http://www.progressfin.com/