Accenture Service Delivery Lead for North America Operations in San Jose, California
Title: Service Delivery Lead for North America Operations Location: USA-West Job Number: 00492540
Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Portfolio & Delivery Management professionals plan, deliver and execute one or more projects and programs for Accenture or its clients, ensuring appropriate resources are mobilized and programs/projects/portfolios meet operational, contractual and economic commitments.
Work closely with Accenture's highly valued client who is one of the top technology organizations in Silicon Valley Responsible to ensure the upkeep of multi project service delivery operations with a combined workforce of at least 400 resources. Teams providing coverage for 24 7 operations with locations in multiple client sites: Mountain View, Palo Alto and San Jose Will be working in a highly dynamic environment and need to be able to easily adapt to change Interpret day to day business objectives and prepare and execute operational practices work programs Ensure proper execution of processes by team Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities Make decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling Flexible work hours as needed to meet deadlines Anticipate, identify, and assess complex issues and problems Develop and implement a corresponding plan of action to bring the situation to resolution Communicate changes to supervisor and assist other team leads with resolutions, as needed Ensure that all the client responsibilities occur in accordance with the statement of work and service level agreements Ensure compliance with execution of established governance In the event of new work transition or business expansion, it is expected to closely collaborate with transition teams and HR Qualifications: Basic Qualifications
Minimum of 8 years of experience in Service Delivery Operations, preferably experience working with global teams Minimum of 5 years of experience managing contractors and working with contracting vendors Professional Skill Requirements
Experience with apps on social media, video streaming and other technology Knowledge on content moderation, Incubation, marketing and ads Manage numerous, complex projects requiring high level capabilities with minimal supervision Excellent customer service, communication and collaboration skills Strong analytical and problem solving skills Ability to work with a culturally diverse team Ability to work in a virtual environment Ability to quickly adapt to change Ability to work independently and maintain a high degree of professional conduct Ability to travel to different locations in the bay area, both client and Accenture sites Attend occasional global meetings, maybe off hours due to participants from other regional Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.
Job: Portfolio & Delivery Management