Acionyx Inc. Systems Engineer - ECO in SANTA CLARA, California

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Position: Systems Engineer - ECO

Locations: Santa Clara CA, Horsham PA, Phoenix AZ, Austin TX

Job Description:

  • Responsible for providing hands on technical consultation, technical systems implementations and customer technical support.

  • Serves as a subject matter expert and may work as an individual or as part of a team to implement solutions that solve customers’ business problems.

  • Install, configure, troubleshoot and validate ECO solutions.

  • Facilitating requirements discussions with Business Subject Matter Experts.

  • Create and analyze requirements based on engaging with customers on their business problems and needs.

  • Setup of customer environments (hosted or deployed) including but not limited to OS, networking and implementing customer specific solution packages.

  • Clarifying a customer’s system specification, understanding their work practices and translating this into solution implementations.

  • Packaging, configuration and documentation for deployment of software solutions.

  • Troubleshooting complex problems and provides root cause analysis including technical interdependencies.

  • Provides technical solutions to issues or problem statements, written or verbal, for identified issues at a cross-functional level.

  • Support for QA Engineers in pre-production and production environments.

  • Prepare and deliver customer training.

  • Building relationships within accounts and becoming the trusted advisor for key customer technical individuals.

  • Working with the Professional Services and wider account teams to identify and develop Professional Services opportunities.

  • Cross-training of other internal staff on Professional Services processes and procedures.

  • Contribute to ongoing continuous improvement and Professional Services methodology.

Knowledge & Skills

  • Requires the ability to build complex solutions, work with customers on defining requirements, and be able to create or significantly contribute to requirements documents.

  • Requires the ability to determine level of effort concerning work items and must be comfortable delivering to timelines using documented delivery processes.

  • Strong understanding and hands on experience with networking and enterprise systems architecture is required.

  • Strong troubleshooting and proven problem solving skills are required.

  • Requires excellent verbal and professional presentation skills.

  • Self-starter and proven ability to work effectively in virtual teams.

  • Ability to interact with senior internal and external partners and with client groups in a team setting, taking ownership of their objectives to achieve business results.

Experience:

  • BSC or equivalent in relevant engineering field is required.

  • Requires a minimum of 5 years technical, hands-on experience in consulting or relevant customer facing role

  • A clear understanding of networking, load balancers and network monitoring tools.

  • Experience with using web applications for high-availability, SQL data-base solutions, Oracle preferred.

  • Requires an expert level of understanding of the Linux Operating system (Red Hat preferred)

  • Strong scripting skills, e.g. shell (bash, sh), java, python, Perl.

  • A clear understanding of networking, load balancers and network monitoring tools.

  • Experience with building RPM packages & software development build environments, e.g. SVN, GIT, Jenkins.

  • Strong experience with Application Servers (e.g. Tomcat, Apache, NGINX) is required.

  • Strong experience with Networking and TCP/IP concepts is required.

  • Experience with using web applications for databases e.g. Oracle, Redis, PostGres) is required.

Top 3 skill sets:

  • Expert Linux and J2EE System/Application Administration

  • WebServices API Integration/Troubleshooting

  • Excellent written and verbal communication skills

Nice to have Skills:

  • TR069 device management

  • Python/Java scripting/ programming

  • Oracle/Postgres database superuser (complex joins, queries, etc.)

  • Pentaho, ETL, Cassandra, big data