Apple Field Diagnostics Engineering Manager in Santa Clara Valley, California

Field Diagnostics Engineering Manager

Job Number: 57467373

Santa Clara Valley, California, United States

Posted: 22-Jul-2017

Weekly Hours: 40.00

Job Summary

AppleCare is seeking an experienced Engineering Manager to lead the efforts of Field Diagnostics development.

Key Qualifications

  • 5+ years leading an engineering team and proven record shipping world class solutions in a fast-paced environment

  • 10+ years in software or information systems (cloud) development.

  • Ability to lead a team of exceptional engineers and challenge them to strive for high level goals and outputs.

  • Experience designing high level client/server system architectures and APIs.

  • Ability to innovate and develop creative solutions adopting many broad technologies

  • Experience presenting high level engineering projects to executive and senior leaders.

  • Exceptional troubleshooter, with the ability to get to root cause efficiently.

  • Experience designing, developing or using diagnostics and ideas to integrate automated diagnostic solutions with manual troubleshooting steps.

  • Ability to deep dive down to complex issues and design simple clean solutions.

  • Experienced software/systems development with Objective-C, C or Java server side libraries.

  • Strong technical documentation skills and software validation (QA) experience.

  • Experience leading working in support and/or service organizations.

  • A passion for user experience and interface design to create the best users and customer experience.

  • Experience developing and designing expert systems, machine learning or AI, a plus.


The candidate will lead and integrate software engineers and user experience designers to create solutions to assist service and support staff to remedy a customer issue.

They will collaborate and work cross functionally with other engineering groups, channel services and Information System development teams to drive projects toward completion. In addition, this position will manage information systems development from start to finish to ensure high level strategy and vision is documented into system requirements, developed, and validated with QA.


Bachelors or Masters Degree in CS or EE preferred

Additional Requirements