Danaher Corporation Technical Support Applications Scientist - BioResearch in Sunnyvale, California

Danaher Company Description

Molecular Devices, LLC creates innovative, high-quality bioanalysis solutions that increase our customers’ productivity. By joining Molecular Devices, you will work with best-in-class people who share a common purpose - to be our customers' first choice for systems, consumables, software, and support that advance both basic and applied life science discovery. Our core values are critical elements of our past and future success -- The best team wins. Customers talk, we listen. Continuous improvement is our way of life. Leading edge innovation defines our future. We compete for shareholders.

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Description

The successful candidate has expertise performing technical problem solving on scientific instrument hardware, software, as well as cell-based applications. The candidate must be a quick learner and exhibit a passion for customer support on the array of industry leading Molecular Devices microplate readers.

The role is responsible for daily interactions with our external and internal customers, primarily by phone, e-mail, and WebEx. This role will be responsible for updating and maintaining the Customer Relationship Management (CRM) database with a summary of the incident and actions taken.

The expectation is that the Technical Support Application Scientist is fully integrated into a dynamic environment supporting existing and newly released products, working with a cross-functional team including Product Support Engineers, Field Applications Scientists, Sales Representatives, Marketing, Product Development, and Operations.

Responsibilities:

  • Provide daily customer support on an array of Molecular Devices microplate readers
  • Perform technical problem solving on hardware, software, and cell-based assays
  • Communicate with our customers using phone, email, and WebEx
  • Update and maintain the Customer Relationship Management (CRM) database (SalesForce/ServiceMax) with relevant case information
  • Create and maintain Knowledge Base articles and Technical Notes
  • Perform revenue generating activities including sales lead generation
  • Participate in continuous improvement activities using Danaher Business System tools
  • Work with cross-functional teams to ensure supportability of new product releases

Molecular Devices is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Qualification

  • MS/Ph.D in Biochemistry, Cell Biology, Molecular Biology, Bioengineering or related field with 4 years of laboratory experience
  • Have thorough knowledge of cell-based assay techniques
  • Experience in analyzing complex data, troubleshooting hardware and software issues and be an independent problem solver
  • Excellent verbal and written communication skills
  • Results driven, has track record for delivering results, and takes ownership of actions
  • Embraces and thrives on challenge
  • Passion for continuous improvement, e.g., participates in Kaizens, has familiarity with lean principles and how to apply them to value streams
  • Proficient at promoting products and services
  • Customer Service oriented, with a high sense of urgency
  • Hands-on experience with Molecular Devices’ SpectraMax microplate readers (e.g. M Series, i3x, and Paradigm), associated reagents, and SoftMax Pro data acquisition and analysis software is highly desirable
  • Customer support and/or teaching experience are a plus
  • Familiarity with modern methods of drug discovery, computer networking, and informatics is a plus.

Danaher Corporation Overview

Molecular Devices, LLC creates innovative, high-quality bioanalysis solutions that increase our customers’ productivity. By joining Molecular Devices, you will work with best-in-class people who share a common purpose - to be our customers' first choice for systems, consumables, software, and support that advance both basic and applied life science discovery. Our core values are critical elements of our past and future success -- The best team wins. Customers talk, we listen. Continuous improvement is our way of life. Leading edge innovation defines our future. We compete for shareholders.

Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.

At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.

Organization: Molecular Devices
Job Function: Customer Support
Primary Location: North America-North America-United States-CA-Sunnyvale
Schedule: Full-time
Req ID: MOL001761