Symantec Product Manager in Mountain View, California

Product Manager (Mountain View, CA)

About Symantec:

The mission of Symantec’s Consumer Digital Safety Segment is to protect our customers’ information, identities, devices, homes, and families with Norton and LifeLock technology solutions. Every day we protect more than 50 million consumers and small businesses in over 60 countries around the globe. Norton's broad array of industry-leading, award-winning technologies include device protection for PC, Mac and mobile (iOS and Android), secure backup, password management, and parental controls. Norton recently developed a new set of innovative technologies to protect internet connected devices and families in the home (IoT). Norton and LifeLock have also joined forces to provide the broadest set of digital safety solutions by leveraging LifeLock’s comprehensive Identity Protection Services.

About the Role:

The Platform Product Management team is charted to manage the eCommerce Platform and Checkout of the Consumer Business Unit with over $2B in revenue per year. As a Product Owner, you will be a member of an agile team serving as the voice of the customer. You will work with Product Managers and stakeholders including other product owners, developers, QA testers, designers and operation engineers to define and prioritize the team backlog. You are a representative of the end customer first, as well as represent business stakeholders to your scrum team of development and quality assurance members. You will define a backlog of features, upgrades and enhancements to our eCommerce technology stack ensuring delivery and sustainment of our platform. You will also be responsible for making sure that corporate and business unit priorities are adhered to. The scope of your work will be global in nature, with a mixture of frontend and backend delivery.

The ideal candidate will have a strong background in eCommerce, web services and application definition, and who is very comfortable with technical details. The best ideas in the world are nothing if they are not executable, so our ideal candidate has a bias toward execution. You should be a doer, and you should have demonstrable agile experience as a product owner under your belt. Extra credit if you have experience with payments integration, user experience of an eCommerce checkout, or technology enhancements / upgrades. The Platform Team is looking for someone to join our ranks who is ready to roll up their sleeves to take ownership and do the hard things required.


Backlog Refinement:

With input from the product manager and other stakeholders, the product owner builds, prunes, and maintains a backlog primarily consisting of user stories and defects. Backlog items are prioritized based on user value, time dependencies, risk reduction and effort. The product owner is primarily responsible for the on-going process of writing and prioritizing user stories. The product owner also reviews and re-prioritizes the backlog as part of the preparatory work for longer term release planning, including coordination of any dependencies with other product owners. The product owner is the main source for user story detail and priorities, and has the responsibility to accept stories at the end of sprint. The Product Owner participates as a proactive member of the eCommerce Platform team. He/she will contribute continually to the product vision and participate in roadmap backlog refinement and planning preparation.

User Experience:

The Product Owner will work with a cross-functional team of UI developers, architects, designers and QA testers to develop and break down requirement/user stories into executable chunks. You will champion the user experience end-to-end by working closely with interaction and visual designers; ensure that the site is intuitive, mobile-first and designed with the future in mind. This product owner role will maintain and deliver the backlog for the Norton eCommerce checkout and Store Management system.

Technology Stack :

The Product Owner will work with a team of technology product managers and development leads to define the backlog of features, upgrades and enhancements to the Norton eCommerce platform. The scope of ownership is both backend and frontend. You would own the delivery of customer facing feature improvements, as well as further decoupling (or upgrading) of our technology stack for flexible development.

Accepting completed stories:

The product owner is the key person responsible for accepting completed stories so they can be released to production. This includes validation that the story meets acceptance criteria and that the appropriate acceptance tests have been completed.

The product owner also has an instrumental role in producing the product demo for key stakeholders and product managers.


BS/BA in computer science, business or related discipline.

Minimum of 8 years of demonstrated experience in a product management, product owner or relevant work experience within an Agile/Scrum environment.

Experience defining, executing and delivering on web software and web technology projects a plus.

Strong writing skills – we do not work with PRDs, so an ability to write clear, concise User Stories is a must.

Experience with a multi-geo scrum team environment

Exceptional organizational and analytical skills

Clear, concise and persuasive communication style that compels to others to action. You should be able to craft and tell your project’s story and be it’s champion.

Experience working on a release of a large-scale web site, delivering both backend and frontend requirements.

Ability to manage multiple priorities and projects, and able to clearly define different delivery options and their respective tradeoffs.

Strategic yet action-oriented. High integrity, diligent, smart.

Agile experience is required


Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Relentlessly protect the world’s information. Make a difference at Symantec. Across the globe, we are an ‘essential’ partner to both consumers and businesses of all sizes. We combine our talents, our brains, and our creative energy to reinforce our place as a world-class technical community.

Our most critical asset at Symantec is the talent we hire - you! We look for people who have a desire to excel and reflect our values: Innovation, Action, Customer-Driven, and Trust. We recognize that every opening in our company is a chance to increase Symantec's competitive advantage, and we are willing to invest in you in order to win.

Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.

Symantec will respond to requests for reasonable accommodations to assist you in applying for positions at Symantec, or to submit a resume. If you need to request an accommodation, please contact HR Service Exchange at .

EEO is the Law. Applicants and employees of Symantec Corporation are protected under Federal law from discrimination. Click here at to find out more.