Accenture Advertising Product Support Analyst in San Jose, California

Title: Advertising Product Support Analyst Location: USA-West Job Number: 00577814

Role: Advertising Product Support Analyst

Location: San Francisco Bay Area

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Role Responsibilities

  • Develops deep knowledge within a complex product group

  • Investigates and prioritizes advertising issues, escalating to aspecialist when appropriate for further troubleshooting or de-bugging

  • Owns tasks end to end until they are assigned to a specialist

  • Discerns product confusion from bugs, identifies solutions and advisesthe sales team advertisers to accomplish the advertisers’ desired outcome

  • Effectively and concisely communicates technical resolution, workaroundsor product confusion to the sales team

  • Partners with product support group specialists to identify solutions toadvertising bugs and product confusion

  • Facilitates a high end customer experience related to support foradvertising bugs

  • Mentors team members and own product support areas

  • Possesses ability to support a rotating on call support schedule as wellas working in the client office Monday through Friday


Basic Qualifications

  • Minimum of 1 year ofexperience with product technical support

Preferred Qualifications

  • Technical, Associateand/or Bachelor’s degree within math, statistics, computer science, informationsystems, or similar facet

  • Online advertisingexperience

  • Experience usingFacebook products

  • Customer service

  • Technical backgroundwith proficiency in SQL

Professional Skill Requirements

  • Ability to rapidly assess,analyze and resolve/troubleshoot issues as well as distill into clear andconcise communications

  • Strong communication(written and oral) and interpersonal skills

  • Aptitude to supportcomplex products

  • Ability to overcomeproduct learning curve and to work in teams

  • Ability to thinkcritically and problem solve

  • Fluency with theEnglish language

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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