CompuCom Level 4 Audio / Visual Tech Support in Santa Clara, California
Level 4 Audio / Visual Tech Support
Santa Clara, California
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Overview: You will work in a corporate environment located onsite with one of our largest and most well-known customers. This position is in the Video Collaboration group providing Audio / Visual support.
Your duties will include but are not limited to:
Quickly troubleshooting AV systems with minimal use of BKMs
Engage external vendors for RMA replacement and out of scope maintenance
Improvising and creatively troubleshooting to work around rooms that are "hard down”
Building and maintaining IPL GC3 Files (removing and adding drivers)
Updating Extron and AMX firmware for preventative maintenance
Requires an in-depth knowledge of the functionality of monitors, projectors and video conferencing systems
Managing and completing Quarterly Preventative Maintenance project
Creating / resolving break-fix tickets by monitoring client ticketing system
Engaging customers' requests for meeting support
Escalating large break-fix issues and workarounds to VC Lead Technician
Managing site inventory and spares with use of database.
Acting as point of contact for Level 2 technicians
Engaging VC Lead on site for large project deployments and floor renovations and escalations
You will have frequent interaction with clients in person and also via phone, email and IM. You will be working in a dynamic team and cross training to backfill for peer team members. We will challenge you with additional responsibilities, assigned periodically, aimed to help meet client needs and provide you with continuous hands-on training and experience.
3+ years audio/visual experience desired
Complete knowledge of live sound signal flow, and must be able to troubleshoot integrated audio systems (Clearone), track and update wireless microphone frequencies, group and channel spreadsheet
Must understand AMX / Extron Control System Functionality (Master Controllers, RS-232, Touch Panels, GC3 Configuration, pull control code and touch panel files from AMX / Extron devices)
Must understand Extron components and integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high level troubleshooting
May be required to travel between sites using personal vehicle / company van
Must be able to lift up to 35 lbs. solo
May be required to walk / sit / stand / crawl / kneel for extended periods
Must have excellent customer service skills and excellent written / verbal communication skills
Requires knowledge of Microsoft suite (Outlook, Excel and Word primarily) and Windows
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .