Proofpoint IT Helpdesk Work-Study Intern - Undergrad in Sunnyvale, California
IT Helpdesk Work-Study Intern - Undergrad
At Proofpoint, we’re a team of superheroes protecting people, data, and brands from today’s advanced threats and compliance risks. We scout the best people in the business to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
It is our sole mission to help our allies protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.
Become a Superhero-In-Training
The IT Helpdesk Team provides is the single point of contact for our internal colleagues to gain assistance in troubleshooting computer related problems, receive answers to questions and solve known problems. We provide 24/7 support and always make sure our colleagues get the assistance they need to be productive.
As an intern, you’ll have the chance to:
Provide first level Helpdesk support to employees for applications, equipment, and voice/data systems.
Interact with hardware and software vendors on an ongoing basis for repair and problem resolution.
Author appropriate documentation and procedures relating to equipment operations, software changes, maintenance and problems encountered, with periodic review to insure they are current.
Assist with major system upgrades as needed.
Perform new hardware installation and upgrades.
Build, reconfigure, maintain, and repair Windows/Apple systems (desktops and laptops) for employee use.
Perform moves/lifting/adds/changes to equipment (computer hardware and cables).
Provide technical support and customer service via live chat, walkup station, email, phone and onsite.
Your Current Super-Skills
Consider customers service a key factor to success
Familiarity with Mac and Windows platforms
Basic troubleshooting skills on Mac and Windows platforms
Familiarity with the Microsoft Office suite
Team oriented and able to adapt changes
Have effective interpersonal skills to communicate with organization staff and department managers
Your Superhero Profile
You have the ability and interest in working part time (an average of 20-30 hours/week) in our Sunnyvale, CA office. You are currently pursuing an undergraduate degree, and are successfully maintaining an above average GPA, preferably 3.0 or higher. This part time internship is scheduled to begin immediately, and end approximately on August 31, 2018.
Launch your #LifeAtPFPT
As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. Our work-study interns are highly valued, and we strive to ensure all interns are provided with a meaningful work experience, as well as projects that are relevant to our interns’ interests. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!
Proofpoint is an equal opportunity employer and welcomes applications from all qualified individuals regardless of race, sex, disability, religion/belief, sexual orientation or age.
Proofpoint does not accept unsolicited resumes from external recruiters or employment agencies. In the absence of a signed Recruitment Services Agreement, Proofpoint will not consider or agree to payment of any recruiter or agency fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Proofpoint explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.